Shipping and Handling - Unless otherwise agreed in writing the prices quoted ex our stores and carriage and insurance are charged at extra costs. All On-line UK orders are charged a carriage fee, this will be added to transactions to ensure courier delivery or Royal Mail on all stock items.
Delivery Schedule - Sercal will make every effort to meet delivery dates, but cannot accept liability for failures to do so, howsoever caused.  Please allow an extra 48 hours on delivery of your order if purchased with Calibration. Orders received before 1.30 p.m. will be processed the same day, after this time, the order will be classed as the following working day.
Out of Stock -  If your item is not in stock, we will notify you by email and your order will be placed on back-order and despatched as soon as the item is in stock.
Tax Charges - V.A.T. is charged at the current rate. All prices quoted are exclusive of VAT.
Credit Card Security - When the order is placed at our website, credit card numbers are encrypted using secure 128 bit encryption. They are not held in clear text on any web site.
Please Note - We are unable to process any credit cards from EU countries at present, all payments must be received via Bank Transfer (BACS/IBAN).
Guarantee - All goods are supplied with the Manufacturer's repairs or replacement warranty. The defective goods must be returned to us at the purchaser's expense. No repair or replacement will be provided until we have received the faulty goods and have inspected them. The normal conditions of warranty of the appropriate Manufacturer will apply.
WEEE Regulations -  Please contact the manufacturer directly for their policy on returning products under the WEEE directive.
Privacy Policy - Sercal DO NOT disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We do not send random marketing emails to personal email addresses (spam). We conform to the requirements of the Data Protection Act, 1998.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:-
Take and fulfil customer orders
Administer and enhance the site and service
Only disclose information to third-parties for goods delivery purposes
Our Internet Terms, Prices and Delivery Charges are subject to change without notice