Shipping and Handling - Unless otherwise agreed in writing the prices quoted ex our stores and carriage and insurance are charged at extra costs. All On-line UK orders are charged a carriage fee, this will be added to transactions to ensure courier delivery or Royal Mail on all stock items.
Delivery Schedule - SerCal will make every effort to meet delivery dates, but cannot accept liability for failures to do so, howsoever caused. Please allow an extra 48 hours on delivery of your order if purchased with Calibration. Orders received before 1.30 p.m. will be processed the same day, after this time, the order will be classed as the following working day.
Out of Stock - If your item is not in stock, we will notify you by email and your order will be placed on back-order and despatched as soon as the item is in stock.
Tax Charges - V.A.T. is charged at the current rate. All prices quoted are exclusive of VAT.
Credit Card Security - When the order is placed at our website, credit card numbers are encrypted using secure 128 bit encryption.
Please Note - We are unable to process any credit cards from EU countries at present, all payments must be received via Bank Transfer (BACS/IBAN).
Guarantee - All goods are supplied with the Manufacturer's repairs or replacement warranty. The defective goods must be returned to us at the purchaser's expense. No repair or replacement will be provided until we have received the faulty goods and have inspected them. The normal conditions of warranty of the appropriate Manufacturer will apply.
WEEE Regulations - Please contact the manufacturer directly for their policy on returning products under the WEEE directive.
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At SerCal we want you to be delighted every time you deal with us. Occasionally though, we know you may want to return items. That's why if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 10 days.
Provided goods have been correctly supplied by SerCal as specified by the order, no returns will be accepted unless agreed and negotiated in writing. SerCal will levy a handling charge on goods where a return has been agreed to cover carriage and administration.
Goods returned will be subject to a 15% restocking fee
To obtain a refund goods must be returned undamaged in their original packaging with all accessories, which may include lead sets, instruction manuals and warranty registration cards, any software must remain unopened.
Step-By-Step Guide to Returns
Please follow the following steps for returns. Failure to follow these procedures may result in your return being rejected upon receipt.
How do I get an RAN number?
You must obtain an RAN (Returns Authorisation Number) number before making any returns. To obtain an RAN number, please contact our Customer Services Department on 01302 739998 or email email@example.com and provide the following information:-
The SerCal invoice number
The order reference number
The part number(s) to be returned
The reason for returning the goods (including a full fault description if there is a problem with the product)
The method of return, at the purchaser's expense, should be confirmed with Customer - Services whilst obtaining an RAN number.
What if there is a problem with the product?
You will need to give a full and detailed description of the fault or error before an RAN number can be issued.
If returning by post you must obtain proof of postage from the Post Office. Please keep the receipt for your records
Certain items are covered by the manufacturer’s warranty. The quickest option is for you to return such items direct to the manufacturer. If you prefer, SerCal can facilitate the return. We will ask you to obtain a returns authorisation number from the manufacturer before sending the product, at the purchaser's expense, to SerCal.
Any questions concerning Amprobe will only be supported via firstname.lastname@example.org and the customer must contact Amprobe themselves. Amprobe is a value brand and therefore does not carry the same levels of support as Fluke products.
What if I’ve changed my mind or Ordered in Error?
Such items must be returned in a re-saleable condition and in accordance with the packaging requirements below.
Products must be returned at your cost with proof of delivery being available upon request. SerCal may request that certain items are returned using SerCal’s courier in which case the cost will be deducted from the value of the return.
How do I pack it?
All goods returned are at the purchaser's expense and must be securely packaged and returned un-damaged in their original packaging with all accessories, which may include test lead sets, instruction manuals and warranty registration cards, any software must remain un-opened.
Please clearly mark the RAN number on the outer transit packaging of your return. Do not write on or mark the product packaging. Please enclose a copy of your invoice(s).
How long will it take?
SerCal aim to have all returns processed (subject to inspection and acceptance) within 2 days of receipt. Please allow up to 7 days for delivery for goods returned by post. Any goods rejected for return will be shipped back to you at your expense.
All refunds will be reversal of the original payment method when this is not possible a cheque will be issued.