Shipping and Handling - Unless otherwise agreed in writing the prices quoted ex our stores and carriage and insurance are charged at extra costs. All On-line UK orders are charged a carriage fee, this will be added to transactions to ensure courier delivery or Royal Mail on all stock items.

Delivery Schedule - SerCal will make every effort to meet delivery dates, but cannot accept liability for failures to do so, howsoever caused.  Please allow an extra 48 hours on delivery of your order if purchased with Calibration. Orders received before 1.30 p.m. will be processed the same day, after this time, the order will be classed as the following working day.

Out of Stock -  If your item is not in stock, we will notify you by email and your order will be placed on back-order and despatched as soon as the item is in stock.

Tax Charges - V.A.T. is charged at the current rate. All prices quoted are exclusive of VAT.

Credit Card Security - When the order is placed at our website, credit card numbers are encrypted using secure 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Please Note - We are unable to process any credit cards from EU countries at present, all payments must be received via Bank Transfer (BACS/IBAN).

Guarantee - All goods are supplied with the Manufacturer's repairs or replacement warranty. The defective goods must be returned to us at the purchaser's expense. No repair or replacement will be provided until we have received the faulty goods and have inspected them. The normal conditions of warranty of the appropriate Manufacturer will apply.

Any questions concerning Amprobe will only be supported via  info@amprobe.eu and the customer must contact Amprobe themselves.  Amprobe is a value brand and therefore does not carry the same levels of support as Fluke products.

WEEE Regulations -  Please contact the manufacturer directly for their policy on returning products under the WEEE directive.

Privacy Policy - SerCal DO NOT disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. We do not send random marketing emails to personal email addresses (spam). We conform to the requirements of the Data Protection Act, 1998.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:-

• Take and fulfill customer orders
• Administer and enhance the site and service
• Only disclose information to third-parties for goods delivery purposes

Our Internet Terms, Prices and Delivery Charges are subject to change without notice

At SerCal we want you to be delighted every time you deal with us. Occasionally though, we know you may want to return items. That's why if for any reason you are unhappy with your purchase, you can return it to us in its original condition.

Provided goods have been correctly supplied by SerCal as specified by the order, no returns will be accepted unless agreed and negotiated in writing. SerCal will levy a handling charge on goods where a return has been agreed to cover carriage and administration.

Goods returned will be subject to a 15% restocking fee

To obtain a refund goods must be returned undamaged in their original packaging with all accessories, which may include lead sets, instruction manuals and warranty registration cards, any software must remain unopened.

Step-By-Step Guide to Returns

Please follow the following steps for returns. Failure to follow these procedures may result in your return being rejected upon receipt.

How do I get an RAN number?

You must obtain an RAN (Returns Authorisation Number) number before making any returns. To obtain an RAN number, please contact our Customer Services Department on 01302 739998 or email sales@sercalelectronics.co.uk and provide the following information:-

• The SerCal invoice number 
• The order reference number 
• The part number(s) to be returned 
• The reason for returning the goods (including a full fault description if there is a problem with the product) 
• The method of return, at the purchaser's expense, should be confirmed with Customer -   Services whilst obtaining an RAN number.

What if there is a problem with the product?

You will need to give a full and detailed description of the fault or error before an RAN number can be issued.

If returning by post you must obtain proof of postage from the Post Office. Please keep the receipt for your records

Certain items are covered by the manufacturer’s warranty. The quickest option is for you to return such items direct to the manufacturer. If you prefer, SerCal can facilitate the return. We will ask you to obtain a returns authorisation number from the manufacturer before sending the product, at the purchaser's expense, to SerCal.

Any questions concerning Amprobe will only be supported via  info@amprobe.eu and the  customer must contact Amprobe themselves.  Amprobe is a value brand and therefore does not carry the same levels of support as Fluke products.

What if I’ve changed my mind or Ordered in Error?

Such items must be returned in a re-saleable condition and in accordance with the packaging requirements below.

Products must be returned at your cost with proof of delivery being available upon request. SerCal may request that certain items are returned using SerCal’s courier in which case the cost will be deducted from the value of the return.  

How do I pack it?

All goods returned are at the purchaser's expense and must be securely packaged and returned un-damaged in their original packaging with all accessories, which may include test lead sets, instruction manuals and warranty registration cards, any software must remain un-opened.

Please clearly mark the RAN number on the outer transit packaging of your return.  Do not write on or mark the product packaging.  Please enclose a copy of your invoice(s).

How long will it take?

SerCal aim to have all returns processed (subject to inspection and acceptance) within 2 days of receipt. Please allow up to 7 days for delivery for goods returned by post. Any goods rejected for return will be shipped back to you at your expense.

All refunds will be issued via cheque, as once payment has been taken, customer credit card details are deleted for security and confidentiality purposes.

Here at SerCal Electronics we believe in offering the very best in service from start to finish and also the very best in price. As everyone knows you can search the internet and always find a great deal. We think that we already offer the best prices around but in the unlikely event that you find someone cheaper than us let us know and we will try to match it.  In some circumstances we are not able to match certain items due to the discount structure from various manufacturers,

So whether you find the better deal online or at your local shop let us know and we will match it as long as:

• It is not on offer. 
• It is not on an auction website.
• The item is new, unused and not damaged!
• It is identical to our product.
• The product's delivery charges are the equivalent of ours.

Contact our Sales Department on 01302 739998 for further information

Small Print: All price matching is at the discretion of SerCal Electronics Limited and is subject to change at any time. Match price must include competitor’s applicable shipping, handling and sales tax charges. Our Price Guarantee does not apply to competitor's bonus offers, free offers, auction websites, non-retail (wholesale) websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction. Internet competitor offers must include shipping and handling charges as the basis for comparison.  Additionally, we must be able to verify that it is the exact same product in brand-new condition.